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Dispatch Manager Customer Service Representative Service Titan Expert Remote Flexible - US

Dispatch Manager Customer Service Representative Service Titan Expert

Full Time • Remote Flexible - US
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Ace Handyman Services is a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for reliable, highly organized candidates with Service Titan experience to serve as Dispatcher / Customer Service Representative to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.  Ensuring a full book, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer: 
  • Competitive pay ranging from $20 per hour depending on experience
  • Performance bonuses
  • Advancement and growth opportunities
  • 10 day paid time off annually
  • This is a hybrid remote/in-person opportunity based in Stevensville, Maryland. The position can be fully remote for the right candidate who already has 2+ years of working fully remotely, has their own equipment and reliable high speed internet; is a quick learner who can work independently; and has demonstrable experience in sales/estimating (preferably in construction or handyman vericals)
  • Plus more!
Job Responsibilities
As Dispatch Manager / Customer Service Representative, you will be responsible for inbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include: 
  • Respond to job leads in a timely manner 
  • Utilizing Service Titan dispatching & schedule management software to co-ordinate craftsmen and projects
  • Returning customers calls as needed and following up with past customers
  • Performing paperwork and administrative duties
  • Assist in solving operational logistics to ensure a smooth customer journey
  • Must be dependable: Mon - Fri 8 am - 5pm Eastern Time
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong customer service and administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. 

Specific qualifications for the role include: 
  • Must be eligible to work in the United States and be based in the United States of America.
  • High school diploma or GED
  • 5+ years of customer service and/or administrative assistant/scheduling experience - 2+ in the trades
  • 2+ years of recent Service Titan experience
  • Demonstrable 80+% Booking Rate
  • Comfortable with sales and pricing/estimating
  • Adaptive to technology
  • Strong customer service skills
  • Great multitasking and prioritization skills
  • Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus 

Flexible work from home options available.

Compensation: $20.00 - $30.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks